Support
The things people run into most often, and what to do about them.
My code did not work at the counter
Codes work once. If yours had already been redeemed, the screen will say so and show when it was used — in that case the deal has been honoured. If it was never used and the claim has since expired, you can claim the offer again while it is still running. Check the claim under My Deals.
It says I already have this deal
You can hold one active claim per offer at a time, so this usually means the deal is already waiting for you. Open My Deals to find the code. If the earlier claim expired, the spot is released and you can claim again.
The deal I wanted has disappeared
Businesses control their own offers and can pause or end one at any time, and every offer stops at its end date. If you had already claimed it, nothing is lost — your claim stays valid and can still be redeemed. Browse what is running now on Deals.
I cannot see my claims after signing in
Claims belong to the account that made them, so make sure you are signed in with the same email you used at the time. Your claims live under My Deals.
I run a business and cannot see my dashboard
Signing up creates a customer account on its own — access to a business is granted deliberately rather than automatically, so that nobody can reach your business by simply registering. If you should have access and do not, get in touch and we will sort it out.
None of these?
Email tech@fuseonai.com and tell us which deal and business it concerns, the email on your account, and roughly when it happened — that is usually enough for us to find it straight away. You can also read the FAQ.