Refund, Cancellation, and Dispute Policy

A free claim has no monetary refund. A customer may cancel where the Platform or Offer permits. Cancellation may release capacity for another customer.

A customer payment may represent a prepaid service, deposit, reservation fee, promotional purchase, platform service fee, or another amount described at checkout.

Checkout and Offer terms will identify what is being purchased, the seller, refundability, cancellation deadline, and material restrictions.

Except where fraud, abuse, or another lawful exception applies, a customer is generally entitled to a refund of the affected amount when:

1. the participating business cancels and no reasonable substitute is accepted;
2. the business permanently closes before fulfillment;
3. the business refuses to honor a valid Offer under the displayed terms;
4. the customer is charged more than authorized;
5. the same transaction is charged more than once; or
6. law requires a refund.

A business may offer credit or rescheduling instead only if the customer voluntarily agrees or law permits.

When an Offer permits cancellation, the customer must cancel through the Platform or stated method before the displayed deadline.

If canceled on time:

• refundable service amounts will be returned to the original payment method;
• a clearly disclosed platform fee or non-refundable reservation fee may be retained only where allowed; and
• the customer remains responsible for amounts expressly identified as non-refundable before payment.

Unless the Offer states otherwise or law requires a refund, payments are not refundable when:

• cancellation occurs after the deadline;
• the customer fails to appear or is materially late;
• the claim expires unused;
• a clearly disclosed eligibility condition is not met;
• inaccurate information was provided;
• the service was fully or substantially provided; or
• the code was validly redeemed.

A business may voluntarily provide a refund or credit beyond this Policy.

Concerns about service quality, results, safety, scheduling, staff conduct, or professional performance should first be directed to the participating business.

aiMyDeal may request records, transmit communications, administer an agreed refund, or take enforcement action, but does not guarantee a particular result and is not required to arbitrate between the parties.

Non-waivable legal rights remain unaffected.

Submit through tech@fuseonai.com.

Include the account email, claim or transaction identifier, business name, transaction date and amount, reason, and supporting information.

Requests should be submitted promptly and no later than 30 days after the scheduled service date or disputed charge unless law requires longer.

We or the business may request additional information reasonably needed to evaluate the request.

Approved refunds normally return to the original payment method. Another lawful method may be used when the original method is unavailable.

Timing depends on the payment processor, card network, bank, and payment method. A refund marked complete may take additional time to appear.

Refunds do not include unrelated losses, travel costs, lost time, lost income, consequential damages, or amounts not paid through the Platform.

A platform service fee is refundable only when charged in error, the transaction is fully refunded because of business cancellation or failure to honor, checkout expressly says it is refundable, or law requires it.

Any non-refundable fee must be clearly disclosed before payment.

Business subscriptions renew automatically until canceled and are also governed by the Business Terms. A business may cancel through billing controls or another clearly provided method. Cancellation normally takes effect at the end of the current paid period.

Except where law or a signed order form requires otherwise:

• subscription fees are non-refundable;
• cancellation does not create a prorated refund or credit;
• unused features, locations, users, claims, or capacity do not create a refund;
• failure to use the Platform does not create a refund; and
• incurred fees remain payable.

If aiMyDeal permanently discontinues a paid subscription feature without a substantially similar replacement, it may provide a prorated credit or refund for the unused prepaid period as the exclusive contractual remedy, except where law requires otherwise.

Featured placement, sponsorship, and campaign fees are non-refundable once the placement or campaign begins, except when aiMyDeal fails to provide the purchased placement, cancels for reasons not caused by the business, or law requires otherwise.

No refund is due because a campaign receives fewer views, claims, redemptions, leads, customers, or revenue than expected unless a signed order guarantees a result.

A participating business is financially responsible for refunds, reversals, disputes, penalties, and chargebacks arising from its services, Offer terms, cancellation, failure to honor, misconduct, fraud, inaccurate description, customer-service failure, or violation of law or these Terms.

aiMyDeal may deduct amounts from current or future payouts, charge an authorized payment method, create a reserve, hold funds, or invoice the business.

The business must provide requested records promptly. Failure to respond may result in a refund, dispute loss, account restriction, reserve, or suspension.

Customers should first contact the business and aiMyDeal to allow a reasonable chance to resolve the issue.

A chargeback does not create rights beyond law, payment-network rules, the Offer, or this Policy. We may suspend a claim, account, payout, or transaction during investigation.

Fraudulent, duplicative, or abusive chargebacks may result in account restriction or termination. Lawful payment-dispute rights remain unaffected.

No refund is required for a transaction involving stolen credentials, account takeover, fabricated eligibility, duplicate-account abuse, code sharing or resale, collusion, fraudulent chargebacks, material violation of Offer terms, or unlawful conduct, except where law requires otherwise.

We may retain records and cooperate with processors, financial institutions, businesses, law enforcement, and regulators as permitted.

Where required, we will:

• obtain affirmative consent to recurring terms;
• clearly disclose price and billing frequency;
• provide required renewal and price-change notices;
• identify the cancellation method; and
• provide a clear and straightforward way to stop future renewals.

Cancellation stops future charges after its effective date. It does not reverse charges validly incurred before cancellation.

This Policy does not limit any refund, cancellation, warranty, dispute, or consumer right that cannot legally be waived.

If a term conflicts with law, the law controls and the remaining terms continue.

Refunds: tech@fuseonai.com
Billing: tech@fuseonai.com
Support: tech@fuseonai.com

IT Project Pros Inc.
680 W. Nye Lane, Ste 101
Carson City, NV 89703